The tools end at 6. The paperwork doesn't.
Quotes at 9pm. CP12s and renewals living in your head. Invoices chased on a Sunday. We run the back office — supervised, accountable, inside the software you already pay for.
Built for owners running 2–10 techs — kitchen-table crews to small offices.
Measured, not described
ONS UK Business Counts via NOMIS (2025)
Gas Safe Register public register (counts rounded)
NOW Report 2026, Powered Now + Installer Magazine
Coface UK Payment Survey / Small Business Commissioner
The triggers we keep hearing
Plumbing and heating owners run two businesses: the one on the tools and the one that starts at 7pm. The second one is invisible until it caps growth — then it’s the only thing that matters.
- Paperwork has moved into evenings and weekends — the 'second unpaid job' owners describe in trade forums
- Taking on the next engineer stalls because the diary, quotes and certs won't stretch
- Invoices go out days after the job. Chasing starts weeks later and feels personal
- A spouse or family member is doing the books unpaid — and quietly burning out
- Gas Safe renewals, CP12s and compliance dates live in someone's head
From UK trade forums — real words from real owners, not published benchmarks.
Audit → first fix → handled
Initial Discovery
Five minutes, six questions. Where your admin hours go and what they're worth — free, instant, honest.
First engagement
A bounded, fixed-fee engagement inside your stack (ServiceM8, Tradify, Commusoft…): we scope one workflow inside the work and deliver on it — you keep the working lane plus a written close-out.
Managed package
If the first engagement proves the lane, a rolling monthly managed package keeps it handled — scope written, reviewed monthly. If it doesn't, you keep everything delivered.
What we don't do — read this first
- No issuing, signing or advising on Gas Safe / CP12 certificates — that's your registered engineer's legal job.
- No tax filing, VAT returns or regulated submissions — your accountant signs off, always.
- No formal debt collection or legal action — we chase politely, on your terms, to a point.
- No people-supply arrangements — you buy a managed package, never a person to engage.
Objections we hear: 'Nobody does it like I do' · 'My Mrs does it'
Questions owners actually ask
Do you work inside ServiceM8 / Tradify / Commusoft or do I have to switch?
Inside what you already use. The first engagement scopes your current stack inside the work — most trade firms under-use the software they pay for. We configure and run it. We don't migrate you onto anything new.
Can you answer my calls or book jobs?
The managed package covers inbox triage, diary scheduling and booking confirmations during agreed hours. Out-of-hours call handling is a separate workflow we scope in the first engagement — we don't pretend a retainer replaces a 24/7 answering service.
Who does the work — and can they disappear?
The model: one supervised UK–Sri Lanka team with a named UK contact — both sides of the desk working as one. If your named person is off, the workflow still runs — cover is designed to be our problem, not yours.
Do you touch Gas Safe compliance or certificates?
We track renewal dates, organise the paperwork and chase the admin around certificates. We never issue, sign or advise on certificates — that's your registered engineer's legal job, and it stays that way.
What does it cost?
The Initial Discovery is free. The first engagement is a fixed, bounded fee agreed before we start — real work on one lane, not a report. Monthly packages are quoted after that engagement covers your actual workload — we don't publish a price we can't stand behind.
Start with the free 5-minute read
Six questions about your week — instant, honest maths on where the admin sits and what it's costing.
Get your free audit