One loop, applied honestly
Every managed engagement runs the same four moves. Nothing is automated that shouldn't be. Nothing is delegated that can't be supervised.
01 · FIRST, BEFORE ANYTHING CHANGES
Diagnose
Map the current task and time breakdown, tool under-use, and friction points — before touching anything.
02 · THE HANDOVER CONTRACT
Articulate
Name the exact outcome, the owner, the data boundary and the exception rules. If it can't be named, it isn't delegated.
03 · INSIDE YOUR STACK
Systemize
Define the source of truth, software configuration, permissions and fallbacks inside the stack you already use.
04 · THEN EVERY WEEK
Run & supervise
Software handles what software does best. Supervised people handle judgment calls — on a managed cadence with a named owner. You approve every invoice and every chased payment.
Boundaries that never move: we don't file tax or VAT, don't do regulated submissions, and don't do formal debt collection or legal work. We don't touch anything your accountant hasn't signed off on the finance side. Human-in-the-loop on client-facing sends — always.
We sit alongside your people, not instead of them. If you already have an office manager or a partner doing the admin, the desk takes the repetitive lanes — the chasing, the filing, the follow-ups. Their judgement stays in charge. The day sheet still lands on their desk, not ours.
Escalation is agreed before anything starts. A named contact, a response window, and a defined route for anything urgent. It is written into the handover contract, not improvised on the day something breaks.
The three usual options all fail quietly
Hire someone local — £1,450+/month loaded for part-time help. Freelance VA — nobody supervises, nobody covers absence. Do it yourself — the evenings you're already losing.
vs. hiring locally
A part-time bookkeeper costs ~£1,450/mo loaded at the UK median (ONS ASHE 2025) — plus recruitment, training and management time. You'd still carry the risk if they're off sick.
vs. a freelance VA
One person, no cover, no supervision layer, and quality that depends on their week. We're a team with a supervisor and a service level — the absence problem is ours, not yours.
vs. another software tool
You've already got software. The admin mountain isn't a tooling gap — it's an execution gap. We configure what you own and then actually run it.
vs. doing it at 9pm
The unpaid second job. It works until it caps growth — you can't take the next engineer on because the paperwork won't stretch.
See what the 9pm option costs you
The Initial Discovery prices your own admin hours honestly — before you compare anything else.
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